Max Guru Privacy Policy

This policy covers the Max Guru app for Android and iPhone and the website at maxguru.co. It explains what we collect, why, who can see it, and how to delete it.

The short version

We use your data to run your training with your coach, and to run memberships and payments.
We do not sell your data, show ads, or use your data for advertising.
Your data is stored on our own servers, hosted by Hetzner in Germany. A few service providers process some of it for us: OpenAI for AI features (only if you allow it), Google and Apple to deliver notifications, and eSewa for payments you make.
With your permission, Max Guru reads (never writes) data from Health Connect or Apple Health. It is shared with your coach as daily summaries, and is never sent to AI services or used for advertising.
You can delete your account and everything in it at any time: maxguru.co/delete-account.

Who we are
What we collect
Health Connect and Apple Health
How we use it
Who can see your data
AI features
Service providers and other sites
Notifications
Where it is stored and for how long
Security
Your choices
App store privacy labels
Children
Changes and contact

Who we are

Max Guru ("we", "us") runs the Max Guru app and maxguru.co, which connect gym members in Nepal with coaches and trainers. You can reach us at dutsab46@gmail.com.

What we collect

We collect what you give us and what the app records while you use it.

Account and profile

Your first name, username and password (stored only as a secure hash).
Your phone number, if you add it when signing up on the website. Max Guru administrators may add an email address or phone number when they create or edit your account.
Your fitness goal, height and weight. The app asks for these when you first sign in, to build your plan. You can also add a starting weight, a goal weight, daily goals, a profile photo and an emoji avatar.
The coach code or coupon you signed up with, and whether you are a member or a coach.

Training, food and progress

Workouts, sets, reps, weights, effort, assisted sets, cardio, rep-counter sessions and workout notes.
Meals, food scans, calories and macros, water, sleep, mood, weigh-ins and diary notes.
Your plans (the workout and meal plans built for you), meal check-ins with your coach's notes, and weekly reviews.

Photos, videos and files

Photos you take or upload: meal check-ins, food scans, workout photos, progress photos (with captions), chat photos and your profile photo.
For coaches: exercise videos you upload, and the titles you give them.
An Apple Health export file, if you upload one on the website. We read the readings from it and do not keep the file.
Photos and videos can carry the exact place they were taken, added by your camera. That location reaches our server inside the file, and we remove it, with other camera details, before the file is saved. We never read or use it.

Messages and calls

Chats with your coach: text, photos and voice notes, and when a message was seen. Your chat with Max Guru's AI coach on the website is also saved.
Voice and video calls and live classes are streamed through our own call server and are not recorded. We keep a record of each call: who called whom, when, how long, and whether it was answered.
If someone reports one of your messages, our team keeps a copy of its text with the report so they can review it, even if you unsend the message.

Payments and memberships

Your memberships and paid class bookings: the plan, price, any discount or coupon, how you paid (eSewa, bank transfer or cash at the gym), the transaction or transfer reference, and the dates.
When you pay with eSewa, you log in and pay in eSewa's own app or page. We never see or store your eSewa login, wallet or bank details.

Coach information (coaches only)

Your coach profile: bio, specialties, area (for example "Baneshwor, Kathmandu"), years coaching and social media links, and the map location an administrator may set for you so members can see how far away you are.
Your prices, 1:1 session rate, coupons, classes and announcements, and the earnings we calculate for you.

Activity in the app

Class bookings, coach connection requests, reviews and star ratings you give, reports and blocks, and points, streaks and achievements.

Location

If you tap "Use my location" in the trainer directory on the website, your location is rounded to an area of about 2 km before it leaves your device. We save that area to your profile to sort trainers by distance until you replace it or delete your account. The earlier Max Guru Android app (version 1.2) asks for approximate location permission when you tap that button.
The current app does not ask for location permission, and we never track your location in the background.

Devices, searches and technical data

A notification token for each device, so we can send you notifications.
A record of each sign-in. For the app: the device type (Android or iPhone) and when it was used. For the website: your browser's user agent (browser, operating system and device model), IP address and last activity, which you can see and sign out under More → Devices & security on the website.
Searches in the app stay on your phone. Searches on the website (for example for a member or a chat) are sent to our server and appear in our technical logs.
Technical server logs (time, the page or service requested, which can include a username or a website search, and device type), used only to keep Max Guru running and secure.

We do not use analytics, advertising or crash-reporting tools, and we do not collect your advertising ID.

Health Connect and Apple Health

If you allow it, Max Guru reads (and never writes) these from Health Connect on Android or Apple Health on iPhone: steps, distance, active calories (including per hour), exercise minutes, heart rate (stored as a daily average), resting heart rate, sleep and weight. We store them as daily totals and averages.

If you use our Apple Health shortcut or upload an Apple Health export on the website, we store each reading with its time, and can also import heart rate variability, VO2 max, blood oxygen, body fat, resting energy, respiratory rate, body temperature, environmental sound levels, water, flights climbed, stand hours and mindful minutes. Before 14 October 2026 this import also copied weight and sleep into your daily log, where those copies now count as values you logged.

We use this data to show your activity and progress, and to share it with the coach you are connected to: daily steps, active calories, exercise minutes, sleep and weight, plus your average sleep, resting heart rate and steps in the workout feedback they open. Coaches you are not connected to never see it.

Health data from Health Connect and Apple Health is never sent to AI services, never used for advertising, never sold, and never shared except with your coach as described here.
Max Guru's use of information received from Health Connect adheres to the Health Connect Permissions policy, including the Limited Use requirements. Data from Apple HealthKit is handled under Apple's HealthKit rules.
You can turn off access at any time in Health Connect or the Health app. Data already synced stays in your account until you delete your account or ask us to delete it.

How we use it

To run your training: showing your plans, logging your workouts and meals, and sharing them with your coach.
To estimate calories and track your goals, streaks and progress, including with the AI features below.
To run memberships, class bookings and payments, and to show coaches their clients and earnings.
To send notifications: messages, calls, class reminders, check-in reviews and payment reminders.
To keep Max Guru safe: protecting sign-ins, handling reports, blocks and abuse.
To answer you when you contact us.

We do not sell your data, show ads, use your data for advertising, or build advertising profiles.

Who can see your data

You	Everything in your account.
Your coach	When you send a coach a request, that coach can see, on the website, your profile, goals, body measurements and weigh-ins, your workouts and workout notes, plans, meals, food scans and meal check-ins (without their photos), weekly reviews and membership, so they can decide whether to accept. They can also use the AI plan and summary tools described under AI features. Once they accept, they can see your workouts, plans, meals and check-in photos, food scans, progress photos, weigh-ins, sleep and mood entries, daily health summaries, weekly reviews, memberships and payments, and your messages with them. If you disconnect, they lose access to your photos, health summaries and payments, except that both of you keep your past chat (including its photos and voice notes), they keep the meal plans they wrote for you, and payments credited to them stay in their earnings (your first name, plan, price, discount, coupon and date). While you have no coach, they can see what the next row describes, like every coach.
Coaches, if you have none	While you are not connected to a coach, every coach on Max Guru can see, on the website, your profile, goals, body measurements and weigh-ins, your workouts, plans, meals, food scans and meal check-ins (without their photos), weekly reviews and membership. They can set up a plan for you, including with the AI plan and summary tools, so a member can be helped before choosing a coach.
Max Guru administrators	Our administrators can see every account, record and file, to run the service, manage memberships and payments, provide support and handle reports. They can also edit member details, including email addresses.
Other members	A coach's profile (name, photo, bio, area, prices, rating and reviews) is visible to signed-in Max Guru users. Your profile photo can be seen by other signed-in users, for example in chats and classes. Reviews you write show your first name (or username), your avatar emoji, your stars, your text and the date. In a live class, the coach and members in that class see your name and photo. You join with your camera and microphone on, and you can turn either off at any time.
Service providers	Only the providers listed below, and only for the job they do for us.
Authorities	Only if the law requires it.

AI features

Some features use AI from OpenAI, a company outside Max Guru. They send OpenAI the data they need to produce a result. Nothing about you is sent to OpenAI unless you allow it. Data from Health Connect and Apple Health is never included.

Your permission

Before any of your data goes to OpenAI, we ask: "Use AI features with my data?" New members answer in the website's welcome survey, and in the app's welcome steps from its next update. Members who joined earlier are asked once on their home page on the website, and once in the app after its next update. Until you answer, the answer is no. We keep your answer and the date you gave it.

You can change your answer any time at maxguru.co/ai-features (also under More → AI features on the website). The next app update adds the same switch under More → AI features in the app. Coaches and staff choose the same setting for their own data.

While it is off:

The food scan, photo feedback and AI coach chat do not run.
Meal check-in estimates use your meal plan's own numbers.
Weekly reviews are written from your numbers without AI.
Your coach sees "Client hasn't allowed AI" and plans by hand.
Max Guru's AI coach cannot reply to you or check your photos. It logs your check-ins from your plan's numbers.

Turning it off stops new data from being sent. It does not recall data that was sent while it was on.

What each feature sends while it is on

Food scan: the meal photo, to name the food and estimate calories and macros.
Meal check-ins: the photo, the planned meal's name and portion, and the grams you say you ate, to estimate calories and macros for your coach to confirm. Estimates run automatically when you send a check-in.
Workout and progress photos: the photo, to check a workout or give progress feedback.
AI coach chat (on the website, also opened from the app): your messages, plus your level, points, streak and today's water, workout minutes and calories against your goals.
Max Guru's AI coach (if you connect with it as your coach): your recent messages, your first name or username, goals, starting and goal weight, plan, last 7 days' progress and your check-in photos. It can update your plan and goals.
Weekly reviews: each completed week's numbers (workouts, sets, cardio, check-ins, water, calories against your goal, weight at the start and end, and classes), to write your review. Your name is not sent. A review is written when you or your coach first open it.
Plan drafts and client summaries a coach asks for (your coach; on the website also a coach you sent a request to, or any coach while you have none): your profile and goals, logged sets (weights, reps, effort, assists), other workouts and cardio, workout and diary notes, weigh-ins, logged sleep and mood, calories eaten, meal check-ins with your notes and your coach's notes on them, foods you logged or scanned, streak and daily targets, recent weekly reviews, and up to 12 of your recent chat messages to coaches (including former coaches and Max Guru's AI coach). Your name and username are not sent. A draft becomes your plan straight away, and the coach can change it.
Pictures for plans: meal and exercise names only, to generate illustrations. These carry no personal data, so they do not depend on your answer.

OpenAI processes this data to return the result. It may keep it for up to 30 days to monitor for abuse (longer only where the law requires) and does not use it to train its models. AI results are estimates, not medical advice.

Our administrators choose which memberships include the AI tools you open yourself (food scan, photo feedback and AI coach chat). Your permission always comes first: no membership or administrator setting sends your data to OpenAI without it.

Service providers and other sites

Hetzner, OpenAI, Google and Apple process data for us under data-processing terms that require them to protect it at least as well as this policy describes and to use it only to provide their service to us. eSewa handles the payments you make under its own terms. We do not give any of them your data for their own advertising.

Hetzner	Hosts our servers, database and backups in Germany (Nuremberg). Our call server, sync service and file storage run on these servers.
OpenAI	Runs the AI features above.
Google Firebase Cloud Messaging and Apple Push Notification service	Deliver notifications to your phone (see Notifications). On the website, your browser's own push service delivers them instead.
eSewa	Processes eSewa payments you choose to make. It receives the amount and a transaction reference that includes your membership number, and in the eSewa app also your Max Guru user ID and a note such as "Max Guru membership #123".

Some website pages also load content from other companies, which receive your IP address and browser details under their own privacy policies:

YouTube (privacy-enhanced mode): exercise demo videos embedded on the website. In the app, demo links open YouTube in your browser.
jsDelivr and Google Cloud Storage: the website's rep counter downloads its motion-tracking code from them. Your camera video stays on your device; only your set counts are sent to us.

Notifications

The app asks for notification permission when you first sign in; you can turn notifications off at any time in your phone's settings. Each notification has a title and up to 160 characters of text, delivered through Google (Android) or Apple (iPhone). They include:

message previews, which can include a payment reminder with a plan name and amount
check-in results with your coach's note, and replies from Max Guru's AI coach
call alerts with the caller's name and profile photo link
for coaches: new client requests (with the member's height, weight and goal) and client activity, such as a client's logged cardio.

Where it is stored and for how long

Your account data	Stored on our servers in Germany and kept while your account exists. Deleting your account deletes everything in it immediately; leftover copies in our sync service are cleared within a day.
Backups	Database backups are kept for 14 days, so deleted data can remain in a backup until it expires. Deleted photos and files leave our backups within 7 days.
Sign-in records	Website sign-ins are kept until you sign out of them; one left unused for 14 days expires and disappears from Devices & security, but its record stays until you delete your account. App sign-ins, including ones you signed out of or that expired, are kept until you delete your account.
Technical logs	Rotated automatically: older entries are overwritten as new ones are written.
Service providers	OpenAI keeps AI inputs for up to 30 days. eSewa keeps its own record of your payments under its own policy.

Data sent to OpenAI, Google and Apple may be processed outside Nepal and Germany, including in the United States.

Security

All traffic between the app or website and our servers is encrypted (HTTPS), and calls are encrypted in transit.
Passwords are stored only as secure hashes.
Your training photos, voice notes and files are served only to you, the coach who can see them (see Who can see your data) and our administrators. Profile photos and coaches' exercise videos are shown to signed-in users.

Your choices

Camera, photos, microphone and health access are optional, and the app asks for them only when a feature needs them. You can turn them off in your phone's settings.
In the app you can edit your profile, delete workouts, sets and logged meals, and unsend chat messages, including photos and voice notes. On the website you can also delete progress photos and sign out other browsers.
You can disconnect from your coach. In any chat you can block the other person, which stops messages and calls between you, and report them or one of their messages to our team. On the website use the chat menu; the next app update adds Block and Report to the ⋯ menu in a chat, and Report when you press and hold one of their messages.
AI features use your data only if you allow it. Turn them on or off at any time at maxguru.co/ai-features; the next app update adds the same switch under More → AI features.
You can delete your account and all its data from More → Delete account in the app or on the website. Step-by-step instructions, and what is deleted or kept: maxguru.co/delete-account.
To get a copy of your data, correct something you cannot edit yourself, or delete something you cannot delete yourself (such as food scans you have already logged, or synced health data), email dutsab46@gmail.com. We reply within 30 days.

App store privacy labels

Google Play's Data safety section uses fixed categories. Here is what some of them mean for Max Guru:

Contacts: who you message and call, and call history inside Max Guru. We never read your phone's address book.
Precise location: only the location tags your camera adds to photos and videos you upload, which we remove before saving them.
Diagnostics: our technical server logs. There is no crash-reporting tool in the app.
In-app search history: searches made on the website, which appear in our technical logs.
Device or other IDs: notification tokens and sign-in records, including IP addresses for website sign-ins.
Files and docs: the Apple Health export file, which we read for its readings and do not keep, and the exercise videos coaches upload.

Children

Max Guru is not directed at children under 13, and we do not knowingly collect their data. If you believe a child under 13 has an account, email us and we will delete it.

Changes and contact

If this policy changes materially, we will update this page and its date. Questions or requests: dutsab46@gmail.com.

Max Guru. Last updated 14 October 2026. See also our Terms of Service and how to delete your account.